Our Commitment To Safety​

We remain committed to doing everything we can to help keep you safe this season, so you can focus on having a great time on the mountain. Learn more about the steps we’re taking for the 2021-22 season below.

What You Need To Know

We are fortunate that the core of the ski and ride experience takes place outdoors in vast mountain settings. However, as we welcome guests from around the world to the indoor experience at our resorts, we feel it’s important to do our part to combat the spread of COVID-19. This season, our COVID-19 safety protocols are focused on indoor spaces.

All of our policies are subject to change based on the evolving nature of the pandemic as well as federal, state, and local public health guidelines. For information and visitor resources, https://accd.vermont.gov/covid-19.

Please stay home if you are sick or experiencing symptoms of COVID-19. To learn more about our safety protocols, please read on.

Winter Experience Icons 
Mountain Access

We will not have a mountain reservation system this season and will load lifts and gondolas at normal capacity, optimizing
guest movement around our resorts.  

Winter Experience Icons
Face Coverings

Face coverings will be required in indoor settings, including in our restaurants, lodging properties, restrooms, and retail and
rental locations, and on buses. Face coverings will not be required outdoors, in lift lines, or on chairlifts or gondolas, unless
required by local public health authorities. 

Winter Experience Icons
Dining Reservations

Like last season, guests will be required to book a reservation to eat at many of our on-mountain restaurants using our
Time to Dine reservation service. However, based on current regulations, we are expecting significantly more seating
and dining capacity than last season, and we intend to open reservations one day prior, versus the day-of last season.
See additional details below in the FAQs

 

Winter Experience Icons 
Dining Vaccinations

Guests ages 12 and over will be required to show proof of COVID-19 vaccinations to dine at our
indoor, on-mountain quick-service (cafeteria-style) restaurants.
This requirement includes those guests
12 and over in our ski and ride school programs that include lunch. More information on the verification process
and the list of quick-service restaurants requiring proof of vaccination can be found on the Resort Dining Page
during the season. Consistent with many other large-scale indoor activities and venues, we believe the vaccine
requirement is important for the protection of our guests and our employees, given the number of people using these facilities
and the fact that guests will not be wearing face coverings while eating and drinking. This is currently the only part of
our experience that will require proof of vaccination, unless required by local public health.

Winter Experience Icons
Cashless Transactions

For guest and employee safety, all transactions will be cashless unless otherwise required by local law. This includes at our
hotels, restaurants, ski and ride school, and all other points of sale. For the best experience, book and pay online in advance.  

Winter Experience Icons
Cleaning and Disinfecting Enhancements

Hand sanitizing stations are provided throughout the resort. We are frequently using EPA-approved products that kill the COVID-19
virus on all of our high-touch surfaces and restrooms, and we are applying enhanced cleaning and disinfecting practices across
our resort, including in our gondola cabins.

 Winter Experience Icons
Employee Vaccinations

We will be requiring all of our employees to have COVID-19 vaccinations for their safety and protection as well as the safety and
protection of our guests and communities, and in compliance with the recent rules announced under the U.S. Department of
Labor's Occupational Safety and Health Administration.

Winter Experience Icons
Daily Employee Health Screenings

All employees are required to undergo daily health screenings, wear face coverings indoors, regularly wash their hands,
and stay home if sick or feeling sick.

Previous tab Previous tab

Frequently Asked Questions (FAQs)

Will you have a mountain access reservation system this season?
We will not have a mountain access reservation system this season. All safety protocols are subject to change based on the evolving nature of the pandemic.

 

Will you be physical distancing on chairlifts and gondolas?
No. We will load lifts and gondolas at normal capacity, optimizing guest movement around our resorts.

 

Will you be enforcing physical distancing indoors, or in outdoor spaces like lines and mazes?
Currently there are no public health orders in place mandating physical distancing indoors or on lifts or gondolas. We will continue to monitor those orders as the pandemic evolves and will follow all federal and local public health orders.

Do I need to wear a face covering to ski and ride this season?
No, face coverings will not be required to ski and ride this season. Face coverings will also not be required in outdoor spaces such as lift lines, chairlifts, gondolas, and restaurant patios, unless required by local public health. Face coverings are only required indoors, including restrooms, restaurants (while not eating or drinking), lodging properties, retail and rental locations and on buses. All policies are subject to change based on the evolving nature of the pandemic as well as local public health guidelines.

 

Will Vail Resorts require indoor face coverings this season?
Yes. As a company, the health and safety of our guests and employees is our top priority. We are implementing an indoor face covering requirement at our resorts in line with mandates from the U.S. Forest Service and the Provincial Health Authority of British Columbia, which apply to many of our resorts, and consistent with many other hospitality, entertainment and retail businesses. While these orders do not cover all of our operations, we believe this is the appropriate step to take across all of our locations based on the evolving nature of the pandemic. At this time, face coverings are not required in outdoor settings.

 

Do I have to wear a face covering indoors if I show proof of vaccination?
Yes, face coverings will be required indoors, regardless of vaccination status, other than while eating or drinking in one of our restaurants.

 

Are face coverings required on gondolas?
Face coverings are only required in enclosed indoor buildings, vehicles, and yurts. They are not required on gondolas, chairlifts or open tents unless required by local public health.

 

Are you providing guests with face coverings?
We ask that guests provide their own face coverings. However, there will be limited quantities available for those who do not have one.

Do I need a vaccine to ski and ride this season?
No. If you wish to access our resorts to ski and ride this season, a vaccination will not be required. Vaccines will also not be required in outdoor spaces such lift lines, chairlifts, gondolas, outdoor restaurants and restaurant patios, or in indoor spaces such as restrooms, lodging properties, full-service restaurants, and retail and rental locations. However, if you wish to access our indoor, on-mountain quick-service restaurants, proof of COVID-19 vaccination will be required for those 12 and older.

 

Why is Vail Resorts requiring proof of vaccination to enter or dine at indoor, on-mountain quick-service restaurants this season?
As a company, the health and safety of our guests and employees is our top priority. We are fortunate that the core of our business takes place outdoors in beautiful, vast mountain settings. However, as we welcome guests from around the world to the indoor experience at our resorts, we feel it’s important to do our part to combat the spread of COVID-19 and to keep our guests, employees and communities safe. Consistent with the approaches taken by many other large-scale indoor events and venues, we believe this requirement is necessary given the number of guests using these facilities and the fact that guests will not be wearing face coverings while eating and drinking.

 

What qualifies as proof of vaccination for guests looking to dine at indoor, on-mountain, quick-service restaurants this season?
Guests age 12 and over will need to provide proof of COVID-19 vaccination by showing one of the following:
A physical vaccination card
A photo of a vaccination card on their phone
An official vaccination mobile app, including all official U.S. state, European Union and foreign country mobile apps, digital passports and digital certificates; and the following third-party vaccination mobile apps: Clear Health Pass, IATA Travel Pass App, Verifly, VaxYes by Gogetdoc, and CommonPass

Adults 18 and over will also need to provide an official photo ID. Government issued IDs with a photo and name matching the guest’s vaccination card will be accepted, as well as Epic Passes with photos.

 

Which vaccinations will be accepted?
For guests looking to dine at indoor, on-mountain, quick-service restaurants this season, the following vaccinations recognized by the World Health Organization will be accepted: Moderna, Pfizer-BioNTech, Johnson & Johnson/Janssen, Oxford-AstraZeneca, Covishield, Sinopharm and Sinovac.

 

Which indoor, on-mountain, quick service restaurants will require proof of vaccination?
Please visit the Resort Dining Page, where the list of quick-service restaurants requiring proof of vaccination will be posted once the resort opens for the season.

 

When will the proof of vaccination requirement go into effect for indoor, on-mountain quick-service restaurants?
This protocol will be in effect as each mountain opens for the 2021-22 season.

 

How often will you check my proof of vaccination?
Every time a guest enters an indoor, on-mountain quick-service restaurant, proof of COVID-19 vaccination will be required for those 12 and older. Vail Resorts will not be tracking or recording any guest vaccination status information.

 

Are you storing my vaccination status anywhere?
No. Vail Resorts will not be tracking or recording any guest vaccination status information.

 

What if I am not vaccinated or forget my proof of vaccination?
For guests who forget their proof of COVID-19 vaccination or have not been vaccinated, they will not be permitted to enter our indoor, on-mountain quick-service restaurants. We recommend they bring their own lunch or visit an outdoor on-mountain restaurant or other dining establishments where proof of vaccination is not required.

 

Can I provide a vaccination exception to dine indoors?
No. Guest proof of COVID-19 vaccination for those ages 12 and over will be required in indoor, on-mountain quick-service restaurants. Guest vaccination exceptions will not be accepted.

 

Can I provide proof of a negative COVID test to dine indoors?
No. Guest proof of COVID-19 vaccination for those ages 12 and over will be required in indoor, on-mountain quick-service restaurants. Proof of a negative COVID test will not be accepted.

 

Can I enter one of your indoor, on mountain quick-service restaurants to buy food and take it outside?
No. For the safety of our guests and employees, entrance to these quick-service restaurants will require proof of vaccination. Other dining venues will offer alternatives such as ‘grab & go,’ outdoor options, and full-service restaurants which do not require proof of vaccination to enter.

 

Will I need proof of vaccination to use to the restroom or other amenities?
Proof of COVID-19 vaccination will not be required to use restrooms or other general amenities at any facilities, but face coverings are required in all indoor locations.

 

Will I need proof of vaccination to warm up inside?
Guests will not need proof of COVID-19 vaccination to access indoor spaces that don’t provide on-mountain quick-service dining. Face coverings will be required in indoor settings.

 

Will bars be open for the 2021-22 season? Will vaccinations be required to visit bars?
Yes, bars will be open for the 2021-22 season, and we will be following all local public health guidance around vaccination or other requirements for our bars.

 

Will I need a proof of vaccination for my wedding, conference or event?
No. Guest proof of COVID-19 vaccination for those ages 12 and over will only be required at indoor, on-mountain quick-service restaurants.

 

Will I need a proof of vaccination for hotel dining establishments?
No. Guest proof of COVID-19 vaccination for those ages 12 and over will only be required at indoor, on-mountain quick-service restaurants.

 

Why do you have different policies for quick-service and full-service restaurants?
Indoor, on-mountain quick-service restaurants are higher volume, higher density locations with cafeteria-style settings and multi-party seating options. We believe this vaccine requirement will reduce the risk of spreading COVID-19 in these unique settings and protect our guests and their families as well employees. Full-service restaurants are more spacious with party-specific seating, providing natural physical distancing and capacity management.

 

Will children under the age of 12 need proof of vaccination after it becomes available to dine indoors on-mountain?
At this point, we are not requiring children under the age of 12 to provide proof of COVID-19 vaccination and do not intend to institute a change in this policy this season unless required to do so by local public health.

 

Will I need a proof of a vaccination booster at some point during the season to dine indoors on-mountain?
We are not intending to require proof of booster COVID-19 vaccines at any point in the season.

 

Will you change this policy if the situation with COVID-19 improves?
While it is possible we will change this policy based on an improving situation with COVID-19, we believe all guests should assume this will be our policy for the entirety of the 2021-22 season.

 

Are you requiring your staff to be vaccinated?
Yes. We believe the COVID-19 vaccine is the way to end this pandemic, and the best way to keep our employees and guests safe. In compliance with the recent rules announced under the U.S. Department of Labor's Occupational Safety and Health Administration, Vail Resorts will be requiring all employees to be vaccinated for COVID-19, effective Nov. 15, 2021.

What ski and ride school offerings will you provide this year at your resorts?
We are pleased to be resuming more ski and ride school programs this season, including those for younger children. Specifics can be found on our ski and ride school page.

 

Will face coverings be required in ski and ride school this season?
Face coverings will only be required during the indoor portion of the ski and ride school experience this season, including during drop-off and pick-up, and accessing indoor facilities such as restrooms and restaurants (while not eating or drinking). Face coverings will not be required during the outdoor portion of the ski and ride school experience. Face coverings will also not be required in outdoor spaces such lift lines, chairlifts and gondolas.

 

Do I need a proof of vaccination to go to ski and ride school or take private lessons?
Children ages 12 and older who are part of a full-day ski and ride school program will be required to show proof of vaccination as lessons include lunches at indoor, on-mountain quick-service restaurants. This proof of vaccination will be required at the time of drop-off at the ski and ride school program. Adults participating in ski and ride school programs or private lessons may choose to opt-out of dining at indoor, on-mountain quick-service restaurants.

 

Will there be an option to pick up my child (12 and over) for lunch if they cannot show proof of vaccination?
We will be requiring proof of vaccination for all children ages 12 and over in full-day ski and ride school programs that contain a lunch offering.  We will not be providing an outdoor or lunch-pickup option for these individuals. At many of our resorts, half-day lesson options that exclude lunch will also be available.

 

What is the cancellation and refund policy for Ski & Ride School lessons?
Changes or cancellations can be made in advance of your lesson date by contacting the Ski & Ride School conducting your lesson. Any Ski & Ride School product that is cancelled prior to 24 hours of the lesson start time will be issued a full refund. Any Ski & Ride School product that is cancelled within 24 hours of the lesson start time will be charged a cancellation fee. 

As a reminder, for guests 12 years and older, proof of COVID-19 vaccination is required to participate in full day Ski & Snowboard programming. If you or your child cannot meet this requirement, cancellations must be made 24 hours in advanced of your lesson.

For more information on refunds and cancellations, please refer to the Ski & Ride School Terms of Sale.

 

Will there be restrictions on Ski & Ride School lift access when lift tickets are unavailable?

No, the ability to purchase Ski & Ride School and include a lift ticket will not be limited during popular holiday periods.

How will your dining reservations work?
At many of our resorts, we will be continuing and expanding our Time to Dine on-mountain reservation services, available once the resort opens for the season via the Dining Reservation Page, the Epic Mix app and through onsite QR signage. Reservations will be available at 7:00 am local time the day before and will be required for our largest quick-service restaurants.

 

Which restaurants will use the Time to Dine on-mountain reservation system?
Guests can find participating Time to Dine restaurants on the Dining Reservation Page once the resort opens for the season.

Are you requiring your staff to be vaccinated?
Yes. We believe the COVID-19 vaccine is the way to end this pandemic, and the best way to keep our employees and guests safe. In compliance with the recent rules announced under the U.S. Department of Labor's Occupational Safety and Health Administration, Vail Resorts will be requiring all employees to be vaccinated for COVID-19, effective Nov. 15, 2021.

 

Are employees still required to do health screenings?
Yes, at all of our resorts, employees are still required to complete daily health screenings before coming onsite to work.

 

What if an employee tests positive for COVID-19?
Any employee who tests positive for COVID-19, along with any unvaccinated employee who is exposed to COVID-19 through close contact, will not be permitted to work, will follow applicable quarantine/isolation protocols, and will be eligible for Emergency Sick Leave as applicable.

Trail maps are available on the Epic Mix App and our website in the 2021-22 season. Paper trail maps will be available in-resort upon request. 
 

COVID-19

Exposure to COVID-19 is an inherent risk in any public location where people are present.  The resort has implemented protocols to prioritize guest health and safety, but we cannot guarantee you will not be exposed to COVID-19 during your visit.  The risk of being exposed or becoming sick due to COVID-19 cannot be eliminated.  Every skier and rider shares the responsibility for a safe and healthy skiing experience.  It is your responsibility to read and comply with all instructions and signage posted at the resort and on the resort’s website.  Stay home if you are sick or experiencing symptoms of COVID-19.  Wear a face covering in designated areas and maintain at least 6 feet physical distancing from other guests when possible.  Wash and sanitize your hands frequently.