Alert: Operating Changes Amid COVID-19

RESORT CLOSED FOR THE SEASON

Vail Resorts has announced that its North American resorts and retail stores will be closed for the 2019-20 winter ski season amidst the continued challenges associated with the spread of coronavirus (COVID-19). 
LEARN MORE
Okemo_Winter_Lifts

Guest Refund Request Form

In response to the unprecedented circumstances surrounding coronavirus (COVID-19), Vail Resorts has announced that all of its North American resorts will be closed for the 2019-20 winter ski season. The Company will consider reopening Breckenridge Ski Resort in Colorado, Heavenly Mountain Resort in Lake Tahoe and Whistler Blackcomb in British Columbia in late April/early May, dependent on the situation with COVID-19 as well as weather conditions. Given the unprecedented circumstances, there is not a requirement to get a refund or make changes in-resort. Please complete this form to submit for a refund or credit, subject to applicable terms and conditions for the following products: 

- Lift Tickets
- Ski & Ride School
- Lodging and Vacation Packages
- Winter Activities
- Childcare Bookings
- Equipment Rentals (booked on RentSkis.com or SkiRentals.com) 
Refund Request
Uphill Details

Updated Uphill Access Policy

The ski area is closed - No patrol, no maintenance for recreational use, no services are available at this time. All access is at your own risk. Sledding is not permitted. Unmarked hazards may be encountered at any time. (Including construction, heavy machinery, man-made objects, variable conditions, avalanches, & other hazards)

Learn More

NEED ASSISTANCE


As a result of COVID-19 “stay at home” orders, we have temporarily closed the Vail Resorts Call Center. For assistance with refunds, visit Snow.com/RequestRefund. For all other questions, email comments@vailresorts.com or visit snow.com for our latest updates and announcements.

To reach our Okemo reservations team for OKemo lodging or other services, please email us at Okemoreservations@vailresorts.com or call us at 800-786-5366 as we are replying to messages daily Monday thru Friday from 9am to 5pm.