Pre-Arrival Information

Okemo Basecamp

There’s so much to look forward to on a trip to Okemo, and so much to prepare. From getting to the mountain, to planning your stay, finding the best gear, and hitting the slopes, we make it easy with a wealth of resources designed to help get you straight to the fun.
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Okemo

The Friendly Family Mountain


Scenic View at Okemo

FAQS

When do your resorts open for the winter?

Okemo is projected to open Saturday, November 19th for the 2022-23 Winter Season. 

Is there a height or age requirement or limit to your activities?

Okemo snow tubing does not have a minimum age requirement  but the minimum height is 42 inches. The child must be able to safely ride by themselves in a tube. All tubes are single rider only.
Here are the guidelines for the Okemo Timber Ripper Mountain Coaster: 
Driver: Must be at least 8 years old and 52"" tall.
Passenger: Must be at least 3 years old and 36"" tall.
Driver & Passenger: Must be 16 and older to drive with a passenger.
Adult must sign an activity waiver for children 17 and under. 

Is childcare offered and how can I make a reservation?

Yes, chilcare is offered at Okemo. Reservations are required and must be booked in advance. You can find more information or make a reservation here

Do you allow service animals?

Yes, Okemo allows service animals 

Do you allow dogs on the gondola?

Dogs are not allowed on any lift due to safety considerations.

How do I cancel or change the date of my lift ticket?

If more than seven days before your first planned day, please call or email us; If less than seven days, please call us at 970-754-0005 to allow adequate time to make this change. If you have already arrived at your resort, or if it is the day you would like to ski, please feel free to stop by any ticket window to make your changes. All lift ticket change pricing will be for the date of request regardless of when the ticket was purchased. For example: if a ticket is purchased with advanced ticket pricing and then changed inside of 7 days of the start date, the pricing will not receive advanced ticket pricing.

Where can I view mountain cams?

To view our mountain cams, click here

Billing questions?

For all billing questions, please visit the ticket and pass window at either base or email okemoinfo@vailresorts.com

What winter activities do you offer?

We are excited to share that this winter, we will resume some of Okemo's most beloved winter activities.  The Timber Ripper Mountain Coaster, the Jackson Gore snow tubing hill and ice skating at The Ice House will be offered for the 2022-2023 season.  

Is a lift ticket included in my ski lesson?

A lift ticket is not included in the price of the ski lesson. We do offer discounted lift tickets as packaged add-ons for Group Lessons. Private Lessons require a full prive lift ticket. 

Where can lessons be reviewed and booked?

Okemo offers a variety of lessons for all skill levels including private and group lessons for children and adults. To view all lesson options please visit HERE 

I am not seeing availability online, is there a waiting list we can be added to?

We do not have a waitlist. Guests make changes/cancellations to their reservations, so continue to check the website for availability.

I need to change the date of my ski school, how can I do that?

To change the date of your ski school, please call 802-228-1600 or email okskiandrideschool@vailresorts.com

How can I cancel my ski school?

To change the date of your ski school, please call 802-228-1600 or email okskiandrideschool@vailresorts.com 

Do I need a reservation?

Lift tickets, rentals and lessons are inventoried products that sometimes sell out. We encourage purchasing these products in advance. Reservations are not required for skiing or riding with your Epic Pass.

I bought my pass/ticket, now what?

Passes are shipped to your home address. If you receive it in the mail, you can head straight to the lift! If you didn't receive it in the mail, head to any pass office at any of our base locations. If you have an old pass on the same account, you can reactivate the card at a ticket office. For tickets that are shipped, if purchased far enough in advance, tickets can be loaded to your previous card if you have one, or can be picked up at the ELTP (Express lift ticket pick up) line. If you need rentals, please order on line in advance or visit our rental shops.

How to check if my pass has access to specific resort?

Please go to EpicPass.com, and then to “Passes” (top left) on the Epic Pass homepage. Then click on your specific pass and scroll down to “Resort Access.” Please read carefully, as all passes provide specific access, and can have restrictions involving both resorts and active dates.

Where can Lift tickets be reviewed and purchased?

Tickets can be purchased by visiting our resort websites and selecting the dates you would like to ski. Be aware that lift-ticket sales are limited this season to enhance the on-mountain guest experience, so lift tickets (or days) do sell out. We highly recommend purchasing lift tickets in advance.

We will mail all tickets that are ordered more than 9 days prior to arrival. Please go to any of our ticket offices, present a photo ID, where you can also pick up your ticket. Please call the Epic Pass Service Center at 970-754-0005 with any questions prior to your arrival, or contact a ticket agent via Live Chat at EpicPass.com.

What are the Passes that have access to Keystone?

A variety of Passes include access to Vail Resort. Be aware that passes can have restrictions on the number of days or the dates of access. For detailed information, please go to www.EpicPass.com, go to Passes (found on the menu bar at the top of the page), and click on the specific pass you would like more information on. 

Where do I buy buddy tickets/ski with a friend tickets?

The ability to purchase discounted Buddy Tickets and Ski-With-A-Friend Tickets are included with certain passes, if purchased in the spring. If you have Buddy or SWAF tickets included with your pass, you can purchase the discounted lift tickets at www.EpicPass.com or at a ticket window. To avoid delays, we encourage you to purchase online. To purchase online, a Pass Holder must sign into “My Epic Account” (top right) at EpicPass.com, click on the “Passes” tab and navigate to the “Benefit Tickets” section. You can select the specific day and resort after you click on “Buy For A Buddy” or “Buy For A Friend.” Once purchased, the lift tickets must be picked by the Pass Holder at the Resort by displaying their pass. For more information, please go to www.EpicPass.com, Benefits (top, center) then Ski With A Friend and Buddy Tickets.

Do you offer discounts for military personnel?

Yes. There are two different options and the most economical is the Epic Military Season Passes. We provide options for Active, Retired, and Veteran military members and eligible Dependents. U.S., Canadian, and Australian personnel and their eligible dependents qualify. Military Passes require verification of current military status and verification CAN NOT be completed in the resort. For more information, please refer to this link: https://www.epicpass.com/pass-results/military.aspx Please Note: Partner resort access and Buddy Tickets are NOT included with any Military Passes. Ski-With-A-Friend Tickets ARE included. For more information, please go to EpicPass.com, Need Help? (Top center) and then Military Passes. The second option is Military Lift Tickets. We offer discounted Military Lift Tickets for Active and Retired military members and eligible dependents. Guests can purchase Military Lift Tickets at the ticket window or by phone at 970-754-8245. Military Lift Tickets require verification of current military status at the ticket window or at the time of purchase by phone. Please Note: Veterans and their Dependents do NOT qualify for Military Lift Tickets. 

Do you offer professional discounts for non-Vail Resorts Ski Patrol?

Yes, we offer professional discounts for National Ski Patrol (NSP) members, along with other professional organizations, such as PSIA, CSIA, and others. NSP members can purchase one discount lift ticket per day. Discounted Tickets can be purchased at the ticket window or by calling the Epic Pass Service Center at 970-754-0005. Whistler-Blackcomb guests call 800-766-0449. You also can contact an agent via Live Chat at EpicPass.com. A current NSP ID must be presented at the time of purchase. 

How do I cancel or change the date of my lift ticket?

To change or cancel a lift ticket date, please call the Epic Pass Service Center at 970-754-0005. Whistler-Blackcomb guests call 800-766-0449 or go to the resort ticket window by 5 pm on the expiration date of the lift ticket. In addition, be aware that two or more day lift tickets have a range of dates of use, depending on the number of days of the ticket. For example, a two-day ticket can be used anytime within a three-day range. A three-day ticket has a five-day range of use, etc. Stop by a ticket window for more details. Also be aware that lift-ticket sales are limited this season to enhance the on-mountain guest experience, so lift tickets could sell out. We highly recommend purchasing lift tickets in advance. If a resort is not sold out, lift tickets can be purchased online or at the resort, but not by phone. For more information, please go to Snow.com, Tickets (top, center), and then scroll down to FAQs.

Is my pass or lift ticket transferable to my friend or family member?

No. Season Passes and Lift Tickets are non-transferable and they are assigned to an individual person. Anyone caught using another person’s Lift Ticket or Season Pass will be removed from the mountain and could face other additional penalties. 

What discounts are include with my pass or lift ticket?

There are many season-long discounts attached to your Season Pass. Benefits include Epic Mountain Rewards of discounts up to 20 percent on food and beverages, lodging, group lessons, and gear rentals, among other benefits. Other Season Pass benefits include discount Buddy Tickets and Ski-With-A-Friend Tickets, and Summer Access. For more information, please go to EpicPass.com, Benefits (top, left) then View All Benefits.
All Epic Day passes include season-long Epic Mountain Rewards discounts. Other benefits and access are determined by the type of Epic Day Pass purchased. For more information, please refer to this link: https://www.epicpass.com/passes/epic-day-pass.aspx Please Note: Epic Day Passes do NOT include Buddy Tickets, Ski-With-A-Friend tickets, or Summer Lift Access.
For discounts and benefits attached to Whistler Blackcomb Passes, please refer HERE 
Lift ticket benefits include the ability to change the date and also refund all unused days.

Can I buy lunch with my pass?

Yes! You just need to make sure you have resort charge set up. Learn more on how to set up resort charge here 

Do I get my Epic Mountain Rewards at your restaurants?

For the most part - absolutely! All of our cafeteria style restaurants on mountain offer the EMR discount (20%!) on food. Alcohol is excluded at all locations and there is limited participation among our fine dining and full service restaurants. Be sure to look HERE to see everywhere you can use this awesome pass holder discount

Do I need a reservation to have lunch on mountain?

No! No reservations required to enjoy our convenient on-mountain cafeterias this year. Just ride until you're hungry, and then pop in.

I want to have lunch with a big group, is it okay if I save a bunch of tables?

It depends, but we, and a lot of the other guests on the mountain, would really prefer you do not save tables so that those who are looking to sit can find a place to enjoy their lunch. If you want to eat with a big group all together, we recommend trying before noon or after 1:30 PM.

Last year you told me I had to leave after 45 minutes, is that still true?

Thankfully we are in a different place than last year and required table time limits are no longer in effect. However, out of respect for other guests, we do ask you to be thoughtful and limit your time at the table, especially during peak times and holidays. Go ride!

When is the best time to eat lunch?

When you're hungry! But also, to get the most out of your day, consider dining outside of our peak hours of 12:00 PM - 1:30 PM. We always recommend an early start, an early lunch (11:00 is awesome), and an early après.

Where can I get my skis or board tuned?

Repair shops at Okemo are available at both base areas. At the Clock Tower base area you can find our repair shop outside of the Base 68 lodge. At the Jackson Gore base area you can find our repair shop through the stone archway.

Where do I search and book online or call to review my vacation plans?

Check out our lodging options across our resort portfolio here

How do I find ski in/ski out lodging?

You can filter for ski in/ski out properties on many of our search and book pages. Select which resort you'd like to visit to search properties

Where's the best place to stay in-resort?

Check out our recommended signature properties across our resort portfolio here

Can I bring my pet?

Some of our properties are pet friendly. You can review the detailed information on property amenities on our resort search and book pages.

How do I get to the resort?

For directions to Okemo, click here

Does the resort offer lockers? Do I need to purchase in advance? How much is a locker pass for the season?

Lockers are offered during winter season, please call Guest Services at 802-228-1964 or email OkemoInfo@vailresorts.com to purchase. More information available on our Guest Services webpage 

Where can I park? How much does it cost?

All parking at Okemo Mountain Resort is FREE. Parking is available at the Clock Tower base area and Jackson Gore base area.

What time do I need to arrive for ski school?

Little Dippers (3-4): arrive: 8:30am, (lesson start: 8:45am), pickup: 2:00pm,  Snow Stars (5-6) arrive: 8:30am (lesson start: 8:45) pickup: 2:00pm,  Mountain Explorers (7-14) arrive: 9:15am (lesson start: 9:30) pickup: 3:00pm Adult Half Day Morning: arrive: 9:30am (lesson start: 9:45am) end: 11:45am,  Adult Half Day Afternoon: arrive:12:30pm (lesson start: 12:45pm) end: 3:00pm,  Adult Full Day Lesson ONLY FOR FIRSTIME SKIERS(anyone who is not a firs time skier/rider must be signed up for half day lessons): arrive: 9:30am (lesson start: 9:45am) end:2:30pm

Where to meet for Ski school?

There are several locations where lessons begin, split between two base areas:
Clock Tower Ski & Ride School (77 Okemo Ridge Road, Ludlow, VT)
Jackson Gore Ski & Ride School (111 Jackson Gore Road, Ludlow, VT)
Your exact meeting point was selected at the time of booking, with the appropriate check-in location listed on the confirmation email.


(Clock Tower lift card pickup/ lesson Meeting Areas)First time?  Collect your group lesson materials (lift card) from the lower ticket window. Privates will need to purchase a lift ticket at full price if they do not have a SP.  Been here before this season?  Bring your lift ticket from you previous group lesson (they are reloaded) and show up for your lessons at the designated arrival spot for that age group.   Adults group (14+)and private lessons (any age) meet between the base of the magic carpet and base 68 by the condos.  Mountain Explorers (7-14) meet at the bungalow which is to the right of A quad lift.  Snow Stars (5-6) and Little Dippers (3-4) get dropped off in the snowstars building which is directly adjacent to the lower ticket window where they pick up lesson materials.

(Jackson Gore lift card pickup/ Meeting Areas) Pick up lesson materials at the jackson gore pss desk inside lobby.   (meeting spots) Little Dippers meet inside in the jackson gore chilrens ski area. Snowstars outside on snow by the little magic carpet by coleman brook (look for yellow fencing), mountain explorers right in front of kids snowpile in a corral labeled mountain explorers (green fencing).  Adults check in on the right side next to the mountain explorer check in there will a flag that says adults.  Private lessons meet to the left of the coleman brook lift as you look up the hill.

What is the weather like when I arrive?

For the latest snow and weather conditions, click here 

Where do I find the daily morning snow conditions report?

For the latest snow and weather conditions, click here 

Where are the ticket window locations?

Ticket windows are available at both base areas. At the Clock Tower base area you can find ticket windows outside of the Base 68 lodge or at the Sunburst Six Lift. At the Jackson Gore base area you can find ticket windows outside of the stone archway in the courtyard. 

How do I activate the card I have?

When purchasing online, you can select "have a card" while logged into your epicpass.com account, select pass number of the card you have to continue to use the card you have in your possession.

I never got my pass in the mail. Can I still go skiing?

Absolutely. All Season Passes provide access as determined by that particular pass, even if you don’t have the physical pass in hand. Please go to any Vail Resorts ticket office, present a photo ID, and a new pass will be issued. If time permits, please call the Epic Pass Service Center at 970-754-0005 and a new pass will be mailed. Whistler-Blackcomb guests call 800-766-0449. Or contact a pass agent via Live Chat at www.EpicPass.com to have a new pass issued.

Where do I pick up my pass?

Please go to any Vail Resorts ticket office, present a photo ID, and you’ll be able to pick up your pass. If time permits, please call the Epic Pass Service Center at 970-754-0005 and a new pass will be mailed. Whistler-Blackcomb guest call 800-766-0449. Or contact a pass agent via Live Chat at www.EpicPass.com to have a new pass issued.

Where do I pick up rentals?

Rentals are available at both base areas. At the Clock Tower base area you can find rentals outside of the Base 68 lodge. At the Jackson Gore base area you can find rentals through the stone archway. For more information visit our website

Are there any Covid restrictions in the restaurants?

At this time we have no COVID-19 related restrictions in our dining facilities - that means no reservations, no proof of vaccines, no masking requirements, and no social distancing. Dinner reservations are required in select fine dining locations. Of course we always recommend you and our team follow common sense best practices, wash your hands frequently, and please stay home if you're feeling sick or have a fever.

What food and beverage options are open, and what are hours of operation?

Whether it's a quick drink or a sit-down meal, you can find all of our dining options here.

What are our options for on-mountain dining for lunch?

Whether it's a quick drink or a sit-down meal, you can find all of our dining options here.

Someone in my family has a food allergy or sensitivity, are your lodges able to accommodate them?

We strive to offer meals that suite a variety of modern lifestyle and dietary preferences, due to the nature of our menus, please ask locally during your visit.

Do you take cash in your restaurants?

At this time, Vail Resorts does not accept cash in it's restaurants. All major cards, ApplePay, and resort-charge are accepted.

I just want to keep skiing, do you have grab & go options?

Yes, most lodges offer snacks, protein bars, and to go sandwiches and salads to keep you fueled and on the go!

What time do lifts close?

Upper mountains lifts close everyday at 3:45pm while our lower mountain lifts close at 4pm. Please plan accordingly. For more information please visit our lifts and terrain status webpage

When do different sections of the mountain close?

For the latest lift and terrain status updates, click here

Why are some trails groomed and other not?

Typically, all trails will be groomed everyday. On occasion, trails will be left ungroomed due to natural snow at the discretion of management. To view groomed and ungroomed trails visit us our terrain status page

How to contact safety/ ski patrol

To connect with ski patrol, please contact us at 802-228-1491 or visit our mountain safety webpage

Which runs are open?

For the latest trail and lift status, click here

Which base areas are open?

The entirety of the resort will be open during operating hours. To learn more, visit our hours of operation webpage

What transportation options exist within the resort?

Check out our "Getting Here" page for more information on transportation options

Where to get a refund?

For refunds go to ticket windows before closing on the day the lift ticket is active.  No season pass refunds will be processed at the ticket window they must go through epic coverage file a claim at this website: https://intake.sedgwick.com/u/Vail

Why didn't Epic Mountain Rewards apply?

The Epic Mountain Rewards discount is available at eligible Vail Resorts restaurants, lodges, rental shops, golf courses, and other businesses and activities. The discount applies to all food and non-alcoholic beverages. The pass holder must present their eligible pass to receive the discount. For more details, Please go to www.EpicPass.com, Benefits, then Epic Mountain Rewards to learn more, or click here

Where are the restrooms?

Restrooms are located  in all base lodges and public facilities.

Where to return rentals?

Rentals can be returned at both rental locations. We have rentals available at the Clock Tower base area or the Jackson Gore base area. 

Where is the closest retail outlet?

There are a variety of retail shops available at Okemo. Check out Snowsports Shop at the Clock Tower base area or visit Okemo Made or Mountain Outfitters at the Jackson Gore base area. For more information, please visit our shopping webpage

Do you sell skis/snowboards?

Yes, we sell skis and snowboards at our Snowsports Shop available at the Clock Tower base area. 

I forgot my boots, where can I rent additional gear?

Okemo has Rental shops located at both the Clock Tower base area and Jackson Gore base area. To reserve your rentals ahead of time, check out our rentals webpage

Where can I book dinner?

Two great options for dinner at Okemo are the Coleman Brook Tavern or the Okemo Taphouse. Both options are located at the Jackson Gore Village. For a full list of our dining options, click here

Where can I take my family for a quick dinner for tired kids?

Two great options for dinner at Okemo are the Coleman Brook Tavern or the Okemo Taphouse. Both options are located at the Jackson Gore Village. For a full list of our dining options, click here 

Where can I go for apres ski?

Come Apres at Okemo! Check out The Bull Restaurant & Bar or our new Biergarten at the Clock Tower base area. At the Jackson Gore base area you can visit the Okemo Taphouse, Coleman Brook Tavern, or our new Last Chair Slopeside Bar which hosts our Apres Afternoons series that runs every Satruday 2-5pm.

Do you provide over-night ski storage?

Overnight ski storage is available for all Jackson Gore Village Inn guests and owners. However, ski lockers are available to purchase for the season. Please reach out  to guest services at 802-228-1600 or OkemoInfo@vailresorts.com for more information. 

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