Deposit and Cancellation Policy

LIFT TICKET POLICY

All lift ticket products are non-transferable and non-refundable. Online PEAKS rates are only available online. Additional days purchased at the ticket window must be purchased at the window rate. When you purchase lift tickets, you will automatically be enrolled in the Vail Resorts "Peaks" loyalty program, at no cost to you. You will receive program information by standard mail and will be offered the chance to decline.

It is the responsibility of all adult skiers or snowboarders to present valid photo identification upon check-in with their airline.

(NOTE: children's ski and snowboard lessons require helmets)

CHILD CARE/NURSERY & CHILDREN'S SKI AND SNOWBOARD SCHOOL POLICIES

Children's Ski and Snowboard School Cancellation Policy

All reservations must be canceled or changed 48 hours before the scheduled lesson date. If the reservation is not canceled within this time frame a $100 processing fee will be imposed on all Private lessons and a $50 processing fee will be imposed on all group lessons. All No Call No Shows will be charged the full price of the lesson. To cancel or change a lesson reservation, please contact our Vacation Call Center. The Center is open 7-days a week from 8:00 a.m. – 4:30 p.m.; if you call after hours, you will have the option to leave a message for cancellations only. No reservations will be accepted on voicemail. Please call the Ski + Ride School at 802-228-1600.

Helmet Policy

Children age 12 and under must wear a winter sport protective helmet while participating in ski and snowboard school. In addition, children over the age of 12 who participate in designated children's classes or programs must wear a helmet. Rental helmets are available at our children's ski and snowboard school locations for your convenience.

While helmets may reduce or mitigate the severity of some head injuries, their use does not guarantee safety and will not prevent certain injuries. The Resort reminds you that every winter sport participant shares responsibility for his or her safety and for that of others using the ski area facilities. Always show courtesy to others and be aware that there are elements of risk in skiing and snowboarding that common sense and personal awareness can help reduce. Know your ability level and stay within it. Become familiar with and observe "Your Responsibility Code" and share with other skiers the responsibility for a great skiing experience.

Child Care/Nursery Policy

  1. All reservations are refundable with 48 hours advanced notice.
  2. All cancellations or changes to your reservation must be made by calling our centers directly. If you need to contact us call the Penguin Playground Daycare at 802-228-1600.

SEASON PASS POLICY

SEASON PASS DEPOSIT & CANCELLATION POLICY
 
BY PUTTING $49 DOWN I UNDERSTAND THAT I AM COMMITTING TO BUY THE PASS(ES) FOR THE 2019/2020 SEASON. I UNDERSTAND THIS $49 PAYMENT IS NON-REFUNDABLE. I agree the credit card provided will be authorized for the remaining amount of the Season Pass product purchased. The remaining balance will be automatically charged to my credit card on or around September 15, 2019. Once the $49 initial payment has been made, the $49 initial payment cannot be cancelled or refunded, nor can the pass purchase be cancelled or refunded. In the event the total price of the Season Pass product is lowered prior to the start of the 2019/2020 ski season, the remaining amount due will be reduced by the amount of the total price lowered. I agree to provide a valid email address for the express purpose of receiving communications regarding this transaction. I understand this is the only manner by which I will receive such communications.
 
THIS PASS IS NON-TRANSFERABLE AND MAY NOT BE RESOLD. The pass may be confiscated and not re-issued if, in the sole judgment of the ski area operator, the pass holder: 1) acts in a manner that could endanger the safety of any person; 2) violates the law; 3) provides ski lessons or related services for compensation; or 4) engages in fraud or misconduct or creates a nuisance. Re-issued passes may be subject to a replacement fee. The pass holder acknowledges his or her affirmative duty to immediately notify the ski area operator and authorities if the pass is lost or stolen and that failure to do so may result in loss of skiing privileges. The pass holder also acknowledges that this pass is non-refundable unless Pass Insurance has been purchased.
 
Restrictions may apply. For complete details on restrictions and blackout dates please visit epicpass.com or ask a sales representative. Child is defined as 5-12. Teen is defined as 13-18. Adult is defined as 13+ (if no teen product) or 19+. For questions, call 970.754.0008. Pass processing is not available at Arapahoe Basin.

Summer Activities Policy

All reservations must be canceled or changed 48 hours before the scheduled activity or product date. If the reservation is not canceled within this time frame a 20% cancellation fee will be imposed. All No Call No Shows will be charged in full. To cancel or change a reservation, please contact our Vacation Call Center. The Center is open 7-days a week from 8:00 a.m. – 4:30 p.m.; if you call after hours, you will have the option to leave a message for cancellations only. No reservations will be accepted on voicemail.

Notice of cancellations may also be given via email to Okemoreservations@vailresorts.com by including the following: booking id#, name of program participant, name of person who purchased the program, program name, and cancellation date.