Season Pass Protection Program 2017-18

Everyone looks forward to the new winter season and being able to make use of their season pass. That passion pulls each of us to the mountain anticipating another enjoyable year. With that said, as we all know, life happens. Unforeseen circumstances or life changes can’t always be anticipated, but we are now offering an optional Pass Protection Program to protect your investment against the unexpected.

Season Passes are non-refundable and non-transferable regardless of the circumstance, unless the Pass Protection Program has been purchased. The Pass Protection Program (PPP) is recommended and available for the nominal fee of 6% of the season pass price at the time of purchase, within 30 days or prior to the start of the ski season

Okemo Mountain Resort will refund according to the schedule below the unused portion of a 2017-18 season pass if the pass holder is unable to make use of the pass for the following eligible circumstances.  Dependents are also eligible for the season pass credit as long as that dependent is also currently enrolled in the PPP.

As an added benefit, pass holders who have purchased PPP are eligible to receive one replacement pass during the season, should they lose their pass.  This is a $25 savings over the required replacement fee.

Eligible Reasons for Cancellations:

  • Physical injury or sickness deemed by a physician to prevent skiing or riding for at least the next 30 days. Physician documentation may be required at the discretion of the resort. 
  • Severe injury or sickness of an immediate family member requiring the pass holder to become the primary care giver thus preventing use of the season pass.
  • Pass holder is called to active duty.
  • Pass holder becomes pregnant after the purchase of the season pass.  Other family members do not qualify for cancellation in this case.
  • Other situations may be considered eligible at the sole discretion of resort management

Process:

  • Claims should be initiated as soon as possible, as the date of the claim will determine the refund schedule
  • Claims must be made within 30 days of the incident
  • All claims must be made by April 30th of the eligible season.
  • Backup documentation may be requested at the discretion of resort management.

Claims

Claims can be initiated by emailing passprotection@okemo.com.  Please include:

  • The name on the pass
  • Contact information, including a phone number and email address
  • Nature of the claim

Schedule of refunds:

  • Prior to opening day of the 2017-18 season
    • 100% of the purchase price of the pass less the cost of the PPP
  • Between Opening day and  December 17th
    • 75% of the purchase price less the cost of the PPP
  • Between December 18th  and January 21st
    • 50% of the purchase price less the cost of the PPP
  • Between January 22nd and February 25th
    • 25% of the purchase price less the cost of the PPP
  • February 26th and beyond.
    • No refunds will be issued.