Enjoying a Safe Summer at Okemo

We’re passionate about the outdoors and our mountain communities, and we're committed to protecting these special places and everyone who comes to experience them.

OUR COMMITMENT TO SAFETY

WORKING TOGETHER TO BE SAFE

It takes the compassion, care and personal responsibility of everyone to help us ensure a safe mountain experience for all. With that in mind, we have reimagined the resort experience to further prioritize the health and safety of our employees and guests in response to COVID-19. Safety has always been one of our core values and we invite you to learn more below about the new procedures and protocols being implemented with your safety, our employees’ safety, and the safety of our communities in mind.

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Physical Distancing:

  • On mountain, our vast outdoor setting makes physical distancing easy. But in the base areas and other locations where it is more difficult to do so, we will have signage and decals to ensure guests remain six feet (two meters) apart.
  • Guests will be required to wear face coverings in certain areas. This includes in lines, when loading and unloading chairlifts, when loading and riding in bubble chairs, in indoor resort facilities, and for activities such as mountain coasters. Guests are strongly encouraged to bring their own face coverings, but resorts will have them available upon request, subject to availability. Employees will be required to wear face coverings at all times.
  • Plexiglass barriers have been installed in areas where physical distancing measures are not possible, including at points of purchase.
  • Capacity of lifts will be reduced to allow for physical distancing. Guests will only be allowed on lifts with travelers in their party.
  • Employees may limit the number of guests in any area of the resort to ensure proper physical distancing (e.g. parking lots, indoor facilities, common spaces, etc.).

 

Employee Protocols and Training:

  • All employees are required to wear a face covering and follow the company’s safety protocols and procedures at all times, including regular hand washing and the use of Personal Protective Equipment and Personal Protective Gear.
  • Employees will undergo daily health screenings and receive appropriate training to ensure safety.
  • Employees are required to stay at home if sick.

 

Enhanced Cleaning and Sanitization:

  • High-touch surfaces will be frequently cleaned and disinfected with EPA-approved products that kill the COVID-19 virus.
  • Enhanced cleaning and disinfecting will take place daily in our gondola cabins, frequently throughout the day in our public restrooms and after each use on our alpine slide and mountain coaster carts.
  • Hand sanitizing stations will be provided throughout the resort. Frequent handwashing is required of employees.
  • All transactions will be cashless for lifts, mountain activities, on-mountain dining as well as at the Company’s lodging, retail and rental locations.

We'll continue to review and update our policies to adhere to the most up-to-date practices to keep employees and guests safe.

* Including in lines, when loading and unloading chairlifts, when loading and riding in bubble chairs, on activities such as the mountain coaster, in indoor resort facilities, and whenever it is not possible to maintain a six feet distance from unknown parties. You are strongly encouraged to bring your own face coverings, but resorts will have them available upon request, subject to availability. Guests who are unwilling to comply with this safety requirement will not be permitted to participate in the experience. 

    Chairlifts

  • Lift Lines: Guests are asked to maintain physical distance from those not in their party. Markers will be placed six feet apart to assist guests while in line. Guests must wear a face covering while in line and when loading and unloading lifts, as well as when riding a bubble chair.
  • Loading & Unloading: Guests will only be allowed to ride with travelers in their parties. Guests will not be paired up or asked to ride the chairlift with others. If six-foot (2 meter) distance can be maintained, then two people may ride the chairlift seated on opposite sides.
  • Gondolas will be cleaned daily.

    Lodging

  • Guests will be asked to maintain physical distancing guidelines and use face coverings when in common areas.
  • One guest per family will be allowed to enter the lobby for check-in/out.
  • Credit/debit card transactions will be encouraged.
  • Room keys will be cleaned and disinfected before they are placed into guest packets.
  • Click here for a list of applicable properties and details on our booking and cancellation policies.

    Dining

  • To ensure physical distancing, dining operations will run at reduced capacity with updated floor plans in common areas. Outdoor seating will be available.
  • On-mountain dining will be grab n' go only and all transactions will be cashless.

    Rental and Retail Shops

  • High touch surfaces will be cleaned and disinfected frequently, and hand sanitizing stations will be available.
  • Updated floor plans and signage will help guests maintain physical distancing and direct the flow of traffic.
  • Only credit or debit cards will be accepted in ticket offices, no cash payment.
  • Plexiglass barriers will be installed in areas where physical distancing measures are not possible.

    Ticket Windows

  • High touch surfaces will be cleaned and disinfected frequently, and hand sanitizing stations will be available.
  • Updated floor plans and signage will help guests maintain physical distancing and direct the flow of traffic.
  • Only credit or debit cards will be accepted in ticket offices, no cash payment.
  • Plexiglass barriers will be installed in areas where physical distancing measures are not possible.

    Restrooms

  • Public restroom spaces will be cleaned and disinfected frequently throughout the day.
  • Capacity limits may be in place.

    Activities

  • Guest capacity may be limited when partaking in certain activities.
  • For the mountain coaster (where available), carts will be disinfected after each use. Riders will be required to wear face coverings.
  • Limited activities will be offered during the initial phase of reopening, and we will continue to assess whether additional activities can be safely provided as the summer progresses and restrictions ease.

Browse Summer Activities Today

Take a look at the amazing Summer Activities Okemo has to offer.


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Scenic chairlift view
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FREQUENTLY ASKED QUESTIONS (FAQs)

How are you keeping guests safe this summer? 

We have developed new processes and procedures for the safety of our guests and employees, taking into account local government guidelines, industry best practices and our unique knowledge and insight about our operations. You can find more information on some of our safety procedures and guest expectations above.  

What are you doing to protect your staff? 

We have developed a robust return to work and training process for all resort employees to ensure safety. All our employees are required to wear a face covering and follow the company’s safety protocols and procedures at all times, including regular hand washing and the use of PPG. Employees will undergo daily health screenings and are required to stay home if sick. We’ll continue to review and update our policies to adhere to the most up-to-date practices to keep employees and guests safe. 

Do I need to wear a face covering? 

Guests are required to wear face coverings in certain areas, including in lines, when loading and unloading chairlifts, when loading and riding in gondolas and bubble chairs, in indoor resort facilities, on activities such as an alpine slide or mountain coaster, and whenever it is not possible to maintain a six-foot distance from unknown parties. We require this because face coverings are most likely to reduce the spread of COVID-19 when they are widely used by people in public settings, according to the CDC. Guests are encouraged to bring their own face coverings, but resorts will have them available upon request, subject to availability. When physical distancing is possible, such as hiking on trails, guests may remove their face coverings.  
 
Do I need to bring my own face covering?  

Yes, guests are strongly encouraged to bring their own face covering. We will have some available upon request, subject to availability. Guests without a face covering will not be allowed to load chairlifts, inside resort facilities, on activities such as the mountain coaster or other areas where physical distancing is not possible.  

How will you be enforcing face coverings for guests? 

Guests who are not able to follow the safety protocols that are put in place to protect our guests, employees and communities will not be able to participate in our on-mountain experience and asked to leave if necessary. It will take the compassion, care and personal responsibility of everyone to help us ensure a safe mountain experience for all. 

What is your child age requirement for face coverings? 

In line with local and CDC guidelines, we are asking that children older than 2 years of age wear face coverings in lift lines, loading and unloading lifts, when riding bubble chairs, in indoor spaces, and wherever physical distancing of six feet cannot be achieved. 

What are the rules on who can load together on lifts? 

To minimize safety risks, guests will only be able to ride lifts with travelers in their parties. 

Are you capping the number of people who can visit the resort? 

We will be closely monitoring capacity at our resorts, but we will not be capping our daily visitors. Thanks to our expansive outdoor setting, we are confident we can accommodate all visitors this summer, but are asking for guests' cooperation complying with physical distancing protocols in base areas, lift lines and indoor spaces.   

What equipment are you providing guests: sanitizer, masks, etc.?  

Hand sanitizing stations will be available throughout the resort. Frequent handwashing is encouraged. While we ask guests to bring their own face coverings, we will have masks available upon request, subject to availability. 

What changes have been made to cleaning procedures?  

High-touch surfaces will be frequently cleaned and disinfected with EPA-approved products that kill the COVID-19 virus. In addition, enhanced cleaning and disinfecting will take place daily in our gondola cabins, frequently throughout the day in our public restrooms and after each use on our alpine slide and mountain coaster carts. 

Will all transactions be cashless?  

Yes, all mountain transactions (e.g. lift tickets, dining facilities) will be cashless as well as transactions at the Company’s lodging, retail and rental locations.

What happens if inclement weather forces a lift evacuation or other quick response which hampers physical distancing requirements? 

While we do our best to anticipate weather events to minimize impacts to our guests, it is very important to have face coverings for each member of your party easily accessible. If response to weather, or an environmental threat, forces a rapid response from mountain operations, we will prioritize guests’ immediate safety over standard health guidelines to prevent the spread of COVID-19. Please do your part to help us operate safely and keep your face covering on hand at all times. 

Are you doing contact tracing? 

We will continue to work with local health officials to minimize the impact and spread of COVID-19 in our resort communities. While we don’t have a comprehensive contact system, we will work with local officials and endeavor to notify any guest or employee who we have knowledge came in contact with someone who has tested positive for COVID-19.  

What on-mountain restaurants are open? 

Due to the impacts of COVID-19, we have had to reimagine the resort experience and our operations for this summer including mountain dining. At this time, we are not operating our on-mountain dining options so that we can focus all of our efforts on implementing our new safety practices and procedures and to prioritize the health and wellbeing of our employees and guests. We will continue to assess our operations and whether we can reopen safely in the weeks ahead.  

What on-mountain activities are open? 

To ensure we provide the safest experience, we will open with limited summer activities, focused first and foremost on getting you on the mountain. At Okemo we will kick off summer operations with scenic chair lift rides, hiking, mountain coaster, golf and disc golf. We will continue to assess expanding our operations once we are open and as soon as it is safe to do so. 

Where can I purchase tickets for lift rides and summer activities? Do I need to make a reservation? 

You do not need to make a reservation for scenic lift rides and summer activities. Tickets will be available to purchase onsite at the ticket offices located at the Sunburst Six and the Jackson Gore Courtyard. All transactions will be cashless.  

Can I use my 20-21 Epic Pass for summer access?  

Summer benefits for the 2020-21 Epic Pass include free lift access for scenic rides (varies by pass type and region), as well as select lodging, food and beverage, and activity discounts. Full details here.

When will lodging reopen at Okemo?  

Vail Resorts owned and operated hotels at Okemo are accepting reservations beginning July 1. Please review the appropriate Vermont State travel restrictions which can be found at: https://accd.vermont.gov/covid-19/restart/cross-state-travel

We are offering free cancellations and full refunds for reservations made between now and Dec. 17, 2020. More information on our current booking and cancellation policies is available here.

What safety precautions are your lodging properties taking?  Are any special cleaning procedures being taken? 

The safety of our employees and our guests has always been a top priority. To ensure our properties are prepared to address the realities of COVID-19, we have rolled out enhanced safety protocols at all of our owned and operated lodging properties designed to provide both guests and employees with a safe and enjoyable experience. Our new safety guidelines include limited touchpoints at check in, property-wide enhanced cleaning measures, shared space guidelines in elevators and physical distancing policies. While our protocols may vary by property, our teams will continue to follow CDC and WHO guidance, aligning our robust plan to ever-evolving industry best practices. 

How are you dealing with common areas? 

Our new safety guidelines include limited touchpoints at check in, property-wide enhanced cleaning measures, shared space guidelines in elevators and physical distancing policies. While our protocols may vary by property, our teams will continue to follow CDC and WHO guidance, aligning our robust plan to ever-evolving industry best practices. As a part of property-wide expanded safety guidelines, certain amenities/common areas may not be available at this time. Please contact the property directly for the most up-to-date information. 
 
Will the pool/spa/gym be open?  

As a part of property-wide expanded safety guidelines, these amenities are not be available at this time. Please contact Okemo directly for the most up-to-date information.  
 
Can I valet my car?  

As a part of property-wide expanded safety guidelines, certain amenities may not be available at this time. Please contact the property directly for the most up-to-date information. 
 
Will hotel restaurants be open for business?  

Due to the impacts of COVID-19, we have had to reimagine the resort experience and our operations for this summer including mountain dining. At this time, we are not operating our on-mountain dining options so that we can focus all of our efforts on implementing our new safety practices and procedures and to prioritize the health and wellbeing of our employees and guests. We will continue to assess our operations and whether we can reopen safely in the weeks ahead.