Call Center Agent

Guest/Resort Services | Full Time | Winter Seasonal

Okemo Mountain Resort has full-time seasonal openings for Call Center Agents. Responsibilities include answering and processing incoming calls in a pleasant and professional manner, providing guests with accurate and helpful information for all Okemo programs, rates, daily updates, directions, etc. and utilizing multiple reservations systems to process reservations for Lodging, Ski + Ride School and Daycare. Applicants will need to be guest service oriented with strong organizational, interpersonal and communication skills, have a general understanding of computers and a high comfort level learning new systems. Must be able to endure long periods of sitting and/or standing, as well as work on the phone or computer for extended periods of time.