>resort faq

Okemo Frequently Asked Questions (FAQ)

Browse the categories below to find answers to the most commonly asked questions.

Want to talk to a person? For general inquiries regarding our resort, ticket products, services, or our learning programs call (802) 228-1600. If you are having difficulty with an online purchase, print-at-home tickets, or your seasonal pass product, please call (802) 228-1601. For inquiries specific to Okemo Mountain Resort lodging, please call 1-800-78-OKEMO.

As an alternative, you can send us an email through our Contact Us form. You can count on someone responding to your inquiry within 24 hours.

Learn how to load the new carpet in the Clocktower Base Area. Click play on the video below.

LIFT TICKET DEALS
FACTS AND INFORMATION
SERVICES AND INFORMATION
LESSONS
CHILDREN PROGRAMS
OKEMO MOUNTAIN TRAIL MAP
DIRECTIONS
OKEMO HISTORY
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LIFT TICKETS AND DEALS

Do you offer Group Rates?
Yes, Group Rates are available for groups of 20 or more. Okemo's Group Sales team can help you arrange discounted tickets, lessons and much more. For more details, check out our Group page.

Do you offer multi-day lift tickets?
Yes, we do offer multi-day lift tickets for all age categories. Multi-day tickets are for consecutive days only. Check out our Lift Ticket Rates page for rates and details.

What are your lift ticket holiday periods for the 2009/2010 season?
Holiday/Peak Periods are December 26-January 3, 2010; January 16-18, 2010; and February 13-19, 2010 inclusive.

Do you offer age categories for lift tickets?
Yes. We offer an Adult lift ticket for ages 19-64; Young Adult/Senior lift ticket for ages 13-18 and ages 65-69; a Junior/Super Senior lift ticket for ages 7-12 and ages 70+. Children 6 & under ski or ride free. Please ask for a free lift ticket at the ticket window. Child must be present at ticket window. For more information on our lift ticket rates, visit our Lift Ticket Rates page.

Where can I purchase lift tickets?
Lift tickets may be purchased at the ticket windows in the Okemo Base Area, ticket windows in the Jackson Gore Base Area (weekends and holidays only), Sugar House Lodge (closes in early March), Solitude Lodge (closes in early March), Ski & Ride School Desks in Okemo and Jackson Gore Base Areas, Rental Center in Okemo and Jackson Gore Base Areas and Resort Services in Okemo and Jackson Gore Base Areas.

Can I buy tickets in advance the night before?
Yes. You can get your next day lift tickets the night before and be ready to hit the slopes and make some first tracks! Visit our Lift Ticket Rates page for locations and times.

Do you have a "Try Before You Buy"?
Yes. Every morning the first hour (60 minutes) of lift operation is FREE so Okemo skiers and riders can "check out" the snow conditions before they purchase a lift ticket. Try Before You Buy first hour free is only valid midweek (non-holiday) from 9:00 am until 10:00 am, and on weekends and holiday periods from 8:00 am until 9:00 am. Convenient on-mountain ticketing locations can be found at the Sugar House, Solitude Village, Okemo Base Lodge and at the Jackson Gore Base.

Please note: Multi-day lift tickets or pre-purchased tickets do not qualify for this option. After the First Hour, it will be unlawful to access Okemo’s lifts without a valid lift ticket or season pass under Vermont’s Theft of Services Laws 13, V.S.A. 2581 & 2582. Skiing or riding without a lift ticket or pass, or with a fraudulent lift ticket or pass will result in prosecution. Lift tickets are non-refundable and no vouchers will be issued or extended for weather or lift-related situations. Skiers and riders should contact the Mountain Services Office for additional information on the "Try Before You Buy" by calling (802) 228-1600. This policy is subject to change.

Do you offer a Reciprocal Lift Ticket with other mountains?
Yes. Just purchase a three-day or longer lift ticket or lodging/ticket package and ski one day during the life of the lift ticket at either Mount Sunapee Resort (NH) or Stratton Mountain (VT). Visit our Lift Ticket Rates page for details.

Do you have lift ticket and season pass programs for college students?
Yes. We offer a 7-day College Student Season Pass and a College Card. Check out our College Student Deals page for details.

Can I purchase Okemo Gift Cards?
Yes. Gift cards can be used at any of our sales points including Snow Sports Shops, Sitting Bull Lounge, Willie Dunn's Grille, Tickets, Lessons, Rentals, and Daycare. You can order a gift card in our Online Store or by calling (802) 228-1600.

What is the "Sunday Morning Solution Lift Ticket" offer?
Okemo's popular Sunday Solution morning half-day lift ticket is the perfect solution for weekend skiers and riders who prefer to ski in the morning and get an early start home on Sunday afternoon. This special lift ticket gives you a full 5 1/2 hours of skiing and riding, from 8:00 a.m. until 1:30 p.m.

How do I sign up to receive special lift ticket deals on my cell phone? 
Text the word 'okemo' to 67463 and you can sign up to receive lift ticket deals and/or snow report information right on your cell phone.  To unsubscribe send the word 'stop' to 67463 directly from your cell phone.

Visit our Steals & Deals page for details.

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FACTS AND INFORMATION

Do you have airline service nearby?
Service is available through Albany, NY; Boston, MA; Burlington, VT; Hartford, CT; Lebanon, NH; Manchester, NH and Rutland, VT. Carriers servicing gateway airports include American Airlines, Continental, Business Express, Delta and US Airways. Connections from Boston's Logan International Airport to Rutland, VT (just 25 miles to Okemo) and Lebanon, NH are available through Cape Air. Multiple flights each day are offered 7 days a week. For reservations visit www.capeair.com.

Do you have Parks and Pipes?
We have one Super Pipe and five terrain parks throughout the mountain. Skiers and Riders are allowed in all our Parks & Pipes. Check out our Parks & Pipes page.

Is there train service to Okemo?
Passenger train service is available through AMTRAK on the Ethan Allen Express passenger train from NYC's Penn Station. Arrive in Rutland, VT Friday evening and depart Rutland, VT Sunday afternoon back to Penn Station. For information and reservations, call Amtrak at 1-800-USA-RAIL.

How long is the season?
Early November to Late April

What is your Snow Phone number?
Our snow phone number is (802) 228-5222

How many trails and lifts do you have?
119 trails, slopes and glades
19 lifts, including 9 quad chairs (5 high speed detachable quads), 3 triple chairs and 7 surface lifts. Check out our Trail Map.

What is your vertical drop?
2,200 feet (highest in Southern Vermont)

What percent of Okemo has snowmaking capabilities?
96% of all terrain. The highest snowmaking efficiency amongst all ski resorts in Vermont!

What are your lift hours of operation?
Monday-Friday: 9 am - 4 pm
Weekends & Holidays: 8 am - 4 pm
December 25: 9 am - 4 pm
Half-Day: 12:30 pm - 4 pm
Sunday Solution: 8 am - 1:30 pm, available every Sunday.
-Please be aware that the following lifts feature an earlier last ride up the mountain: South Face Express Quad, Glades Peak Quad, Northstar Express Quad, Green Ridge Triple, Solitude Express Quad, Morning Star Triple and Jackson Gore Express Quad.

Do you offer Slopeside Lodging?
Okemo's slopeside condominiums offer the finest in luxury and convenience with direct ski-in/ski-out and mountainside access. An Okemo Resort Shuttle enables guests to conveniently access Okemo's condominium complexes, the base area at Jackson Gore, the main base lodge area, Okemo Valley Golf Club and Nordic Center and Willie Dunn's Grille without having to drive a car. Visit Okemo Mountain Slopeside Lodging for more information, or call call Okemo Mountain Resort Properties at 1-800-78-OKEMO (1-800-786-5366) to reserve.

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SERVICES AND INFORMATION

What do I need to rent from the Okemo Express Rental Centers?
Cash ($300 recreational/$600 performance) or major credit card imprint is required as a deposit on all equipment rentals and demos. Visit our Rental Centers page for more information.

Do you offer rental equipment on-mountain at Okemo?
Yes, we have skis, boots, poles, snowboards, snowblades, helmets and snowshoes available for rental in our rental shops. Visit the rental pages for more information.

Do you offer ski or board tune-ups on-mountain?
Yes. We offer ski or board tunes at the Okemo Express Repair Centers (located in the Base Lodge and Jackson Gore Base Area) and the Okemo Performance Demo Center (outside the Clock Tower Base Lodge Rental Shop).

Can you demo the latest skis/snowboards?
Yes. You can demo the latest skis/snowboards at the Okemo Performance Demo Center located at the clocktower base area. Try all the new ski-binding systems, fat skis, twin-tips, carving skis, racing skis and Snowblades from Salomon, Atomic, Elan, Rossignol and Burton. Full-day, half-day, and hourly rentals are available. Visit our Demo Center page for more details.

Do you have a shuttle service?
Yes. The Okemo Village Shuttle and the Okemo Resort Shuttle.

The Okemo Village Shuttle buses make frequent stops at convenient locations throughout the Ludlow/Proctorsville region. Okemo's free service operates throughout the season on weekends and holiday periods starting in December through March, excluding Christmas Day. Pick up your bus schedule at the Resort Services Center, located in the Clocktower base lodge or check out our Okemo Village Shuttle Schedule page.

A resort shuttle serves Okemo Mountain Resort Properties (rental guests & owners), the Inn at Jackson Gore, the Base Lodge Area, Okemo Valley Nordic Center and Willie Dunn's Grille. The shuttle runs December through March, excluding Christmas Day. Schedules available at the Lodging & Welcome Center, located by the Okemo Clock Tower.

Do you have a place to store our personal belongings?
We have conventional coin-operated lockers in the base areas. We also offer Basket Room storage, located next to the Ski & Ride School Desk in the Okemo Base Lodge. A daily fee allows you to store, and have unlimited access to your belongings in a convenient and secure storage area with small and large baskets available. The Basket Room also offers overnight and multi-day storage options for personal belongings. Open 7:30 am on weekends and holidays and 8:30am midweek, closes at 4:30 pm.

Can we store our skis/snowboards overnight?
Yes. We offer STOR-A-SKI, daily and overnight storage for skis, poles, and snowboards with unlimited daily access. The Stor-A-Ski facility is located between the Okemo Base Lodge and the South Ridge A & B quad chairlifts.

The Okemo Repair Center at Jackson Gore offers overnight ski and snowboard equipment storage. You don't need to be a guest of the Jackson Gore Inn to take advantage of this convenience option.

Where is the Lost & Found area?
Okemo's Lost & Found is located at Resort Services, both in the Clocktower base lodge and at Jackson Gore. You can stop by Resort Services or call (802) 228-4041.

Can we get a professional photo while on the mountain?
Yes. Color photographs area available through Photos By Reflex, located in the Okemo Base Lodge. Photographers shoot individual, family and group photos with no initial fee or obligation.

Do you offer Mountain Tours?
Yes. Stop by the Mountain Information Booth and catch up on “what’s hot” at Okemo, located by the Sugar House Lodge. Mountain Ambassadors will provide updated information on snow conditions and the “trail of the day”. They offer free guided tours to intermediate and advanced skiers and riders on weekends and during holiday vacation weeks from 9:00 am until 2:00 pm. It’s a great way to acquaint yourself with Okemo’s vast lift and trail network. All that’s needed is a lift ticket to join the tour group and become familiar with Okemo’s vast trail network.

Where are the Ski Patrol & First Aid locations?
Our Ski Patrol and First Aid stations are strategically positioned in seven locations around the mountain. You can find the nearest location by referring to the Okemo Trail Map (pocket-sized trail maps are available around the mountain). If you are in need of assistance, please proceed to the nearest Patrol House. Also, any lift attendant would be happy to contact the patrol for you.

What other activities do you offer besides skiing and riding?
There are many things to do off the mountain. Our new Fitness and Aquatic Center offers swimming and lap pools, hot tubs, raquetball court, childrens' splash features, fitness classes, spa services and more. Okemo also offers ice skating in the new Ice House and Snow Tubing in our new tubing park. Snowshoeing is another favorite activity, which can be enjoyed both on Okemo Mountain (check out the purple dotted line on the Okemo Trail Map for On-Mountain Snowshoe Routes) and at Okemo Valley Nordic Center. Snowshoeing is great exercise and you can enjoy it at your own pace and snowshoes are available for rent.

Ice skating and sledding are also offered at the West Hill Recreational Area, about 5 minutes from Okemo. They have an outdoor rink and a great hill for sledding. You must provide your own skates and sleds. There is a nominal fee.

Do you offer cross-country skiing?
Yes. We offer cross-country skiing at the Okemo Valley Nordic Center, located only one mile from Okemo Mountain Resort. Okemo Valley Nordic Center features 22km of cross-country trails, 13km of dedicated snowshoe trails and 8km of skating lanes, tree skiing and terrain that winds its way through pristine meadows and hillsides. The Nordic Center features modern trail grooming and is ideally suited for all ability levels. For more information, check out our Nordic Center page.

Are there any events just for women?
Yes. We offer Women's Alpine Adventures, taught by women, for women. Our Women's Alpine Adventures are a place where women of all ages and ability levels come together for days of great skiing, personal instruction, fitness, fun with alternative gear, wellness, and togetherness. For more information, visit our Women's Alpine Adventures page.

Do you have night skiing?
No, we do not have night skiing at Okemo.

Where do I go with additional questions while on-mountain?
If you have any questions or problems, you may stop by Resort Services, conveniently located inside the Clocktower base lodge, to speak with a Guest Representative. Resort Services is also a sales office for an array of products including Okemo season passes, The Okemo 8- and 12-Pack, The Okemo Flex Card and The College Card.

Resort Services hours (November – April) are Mon-Fri 8:30am-4:30pm and weekends and holidays 7:30am-5pm. Or you may reach them via phone at (802) 228-1600, Mon-Fri 8:00am-4:30pm and weekends and holidays 7:00am-4:30pm. Summer/Fall hours (End of April - October) are 7:00am to 3:30pm Monday-Friday.

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LESSONS

Do you offer lessons?
Okemo's Ski + Ride School offers private, semi-private, group lessons and children's programs. We also offer Okemo's renowned Women's Alpine Adventures. Visit our Ski + Ride School pages for more information.

Do you offer any 'first timer' ski and snowboard packages?
Yes. First Tracks and Double Tracks introduction to skiing or snowboarding offers an affordable lesson, lift ticket and rental equipment package (available in 1 or new 2-day option). We also offer a Learn to Ski & Ride FREE promotion early each season for true beginners. Visit our Lesson page for more details.

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CHILDREN PROGRAMS

Do Children under 6 have to buy a lift ticket?
Kids 6 & under ski FREE with a lift ticket. Just ask us for a FREE children's lift ticket at the ticket window. Child must be present.

Do you offer day care? Should I make a reservation?
We offer day care in our Penguin Playground Day Care Center for children ages 6 months to 4 years. Reservations are required. You can call (802) 228-1600 or learn more about the Penguin Playground online. We also have a babysitters list that we can either fax you or you can pick up in the Penguin Playground Day Care Center.

How old does my child have to be to learn how to ski?
You can start your child skiing as early as age 2 with a Star Booster lesson - our 30 minute one-on-one private instructional program for children ages 2-7. For 3-4 year olds, our Mini Stars and Super Mini Stars programs are available through the Penguin Playground Day Care Center (they need not be enrolled in our day care program to participate). Our Snow Star Skiers program is for ages 4-7 and our Snow Star Riders program is for ages 5-7. For more information, visit our Children's Programs section.

Should I make a reservation for your Snow Stars Program?
Reservations are recommended for all dates, but weekends and holiday weeks will fill quickly so ensure your child's spot by reserving now. You can call (802) 228-1600 or you can check out our Snow Stars page.

Where is the Snow Stars Center located?
The Snow Stars program is located in the Okemo Base Area and Jackson Gore Base Area.

Do you have babysitting in the evening?
The Penguin Playground Daycare Center at Jackson Gore offers evening hours on selected holiday dates, so mom and dad can enjoy an evening out together. Kids' Night Out for ages 6 mos -12 years from 6 pm to 9:30 pm includes movies, pizza, and lots of age appropriate fun including swimming, skating and wallyball for the older kids. Reservations are required. Please call (802) 228-1600 to reserve a space for your child.

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HAVE MORE QUESTIONS?

Want to talk to a person? For general inquiries regarding our resort, ticket products, services, or our learning programs call (802) 228-1600. For inquiries specific to Okemo Mountain Resort lodging, please call 1-800-78-OKEMO. As an alternative, you can send us an email through our Contact Us form. You can count on someone responding to your inquiry within 24 hours. If you are having difficulty with an online purchase, print-at-home tickets, or your seasonal pass product, please call (802) 228-1601.

Looking for information on charitable donations?  Read this general information.

*Please note that early and late season hours vary.