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Condo Procedures and Site Maps

Kettle Brook, Ledgewood, Okemo Mountain Lodge, Okemo Village, Solitude Village, Trailside, and Winterplace

1. Reservation Deposit:
60% of the total stay is required as a deposit to receive confirmation guarantee. Reservation deposits should be made by personal check within 10 days of the initial booking. Final payment is due 20 days in advance for all reservations.

2. Vacation cancellation and interruption protection plan (vcipp):
A 7% fee to cover the cost of VCIPP is included in your total package. This is something we strongly recommend. To decline this coverage, return the signed waiver (acknowledging that you understand our cancellation policy) within 2 days of your initial deposit payment.

3. Cancellations:
Reservation deposits are refundable, less a 10% fee (of reservation total), if notice of cancellation is received at least 20 days prior to arrival. Deposits are non-refundable if cancellation is within 20 working days of arrival. There is a lost key charge of $20 per key.

4. Check-in/check-out:
Check-in time is 5 p.m. and check-out time is 12 p.m. Check-ins and check-outs are handled during the Spring and Summer months at our 24-hour Front Desk, which is located at the Jackson Gore Village, just 1.5 miles north of the main Okemo Mountain Resort entrance sign on Route 103. Please note: We will be pleased to check you in early if your unit is ready; however, early check-ins and late check-outs are usually not available Fridays, Sundays, and holidays. Please plan your arrival accordingly.

5. Specific unit/floor/building requests:
We are unable to guarantee specific unit/floor/building availability other than unit size and condominium location. Whenever possible, Okemo will try to honor all specific unit/floor/building requests. Okemo management reserves the right to move reservations, with a specific request, to another unit/floor/building at the reduced rate.

6. Security/key deposits:
Due to private ownership of our rental condominiums, a security/key deposit must be provided at check-in. The deposit may be either a credit card imprint (VISA, MC, AMEX) or $300 in U.S. funds. Cash or check deposits will be returned within 15 working days of departure. There will be a $20 (per key) lost key charge.

7. Housekeeping:
All linens, towels and blankets are furnished for your arrival. Rates include daily towel service, including pick-up of bathroom linens and trash. Additional maid service available on a perdiem basis upon request.

8. Parking permits:
Permits are required and will be issued when your unit is ready for check-in. Limit 2 permits per condominium.

9. Please note:
Pets are not permitted. No exceptions!

If you are staying at the Jackson Gore Inn, check out the:
Jackson Gore Inn Information and Procedures.