Browse the categories below to find answers to the most commonly asked questions.
Want to talk to a person? For general inquiries regarding our resort, ticket products, services, or our learning programs call 802-228-1600. If you are having difficulty with an online purchase, print-at-home tickets, or your seasonal pass product, please call 802-228-1601. For inquiries specific to Okemo Mountain Resort lodging, please call 800-78-OKEMO.
As an alternative, you can send us an email through our Contact Us form. You can count on someone responding to your inquiry within 24 hours.
Do you offer Group Rates?
Yes, Group Rates are available for groups of 15 or more. Okemo's Group Sales team can help you arrange your trip. For more details, check out our Group page.
Do you offer multi-day lift access?
Yes, we do offer multi-day lift access for all age categories. Multi-day lift acces is for consecutive days only. Check out our Lift Access/Tickets page for rates and details.
What are your age categories for lift access?
We offer Adult lift access for ages 19-64; Young Adult/Senior lift access for ages 13-18 and ages 65-69; a Junior/Super Senior lift access for ages 7-12 and ages 70+. Children 6 & under ski or ride free. Please ask for a free lift card at the ticket window. Child must be present at ticket window. For more information on our lift access rates, visit our Lift Access/Tickets page.
Where can I purchase lift access?
Lift access may be purchased daily at Resort Services and ticket windows at both the Clock Tower base area and at Jackson Gore (weekends and holidays only). Additionally, there is a lift access sales location at the bottom of the Sunburst Six. You can purchase lift access at that location, which is open 30 minutes before the lifts on select days.
Can I buy lift access in advance the night before?
Yes. You can get your next day lift access the night before and be ready to hit the slopes and make some first tracks! Visit our Lift Access/Tickets page for locations and times.
Do you guarantee your conditions?
Okemo's Take 60 Program allows skiers and riders to take the entire first hour after purchasing their lift access - no matter when they start their ski day - to decide if they are completely satisfied with their on-mountain experience. If they choose not to continue their day with Okemo, they can just stop by the Resort Services Desk for a return-visit coupon. Multi-Day lift access holders have the first hour from purchase on the day of purchase of their lift access, as well as the first hour of operations on subsequent days.
Can I purchase Okemo Gift Cards?
Yes. Gift cards can be used at any of our sales points including retail, culinary location, ticketing and lessons, rentals, and daycare. You can order a gift card in our Online Store or by calling 802-228-1600.
What is the "Sunday Morning Solution Lift Access" offer?
Okemo's popular Sunday Solution morning half-day lift access is the perfect solution for weekend skiers and riders who prefer to ski in the morning and get an early start home on Sunday afternoon. This special lift ticket gives you a full 5 1/2 hours of skiing and riding, from 8am until 1:30pm.
Do you have airline service nearby?
Service is available through Albany, NY; Boston, MA; Burlington, VT; Hartford, CT; Lebanon, NH; Manchester, NH and Rutland, VT. Carriers servicing gateway airports include American Airlines, Continental, Business Express, Delta and US Airways. Connections from Boston's Logan International Airport to Rutland, VT (just 25 miles to Okemo) and Lebanon, NH are available through Cape Air. Multiple flights each day are offered 7 days a week. For reservations visit www.capeair.com.
Do you have Terrain Parks and Pipes?
We sure do! Terrain parks of every level are located throughout the mountain. Skiers and riders are allowed in all our parks and in the pipe. Check out our Terrain Parks page for more info!
Does Okemo have an Off-Trail Policy?
Yes. Wooded areas between designated trails within the ski area boundary are not patrolled and have no skier/snowboarder services. If you ski/ride in wooded areas that are not designated trails, you are solely responsible for yourself. You must enter from and exit onto designated trails that are open to the public for skiing/riding. Failure to do so will result in the loss of your skiing/riding privileges. Wooded areas are recommended for expert skiers/riders, in groups of three or more. Do not ski/ride alone. Unmarked obstacles exist throughout.
Is there train service to Okemo?
Passenger train service is available through AMTRAK on the Ethan Allen Express passenger train from NYC's Penn Station. Arrive in Rutland, VT Friday evening and depart Rutland, VT Sunday afternoon back to Penn Station. For information and reservations, call Amtrak at 1-800-USA-RAIL.
How long is the ski season?
Early November to Mid April
What is your Snow Phone number?
Our snow phone number is 802-228-5222
How many trails and lifts do you have?
121 trails, slopes and glades
20 lifts, including 1 high speed detachable 6-pack chair with protective bubbles and heated seats, 9 quad chairs (4 high speed detachable quads, one with protective bubbles), 3 triple chairs and 7 surface lifts. Check out our Trail Map.
What is your vertical drop?
2,200 feet (highest in Southern Vermont)
What percent of Okemo has snowmaking capabilities?
98% of all terrain. The highest snowmaking efficiency amongst all ski resorts in Vermont!
Do you offer Slopeside Lodging?
Yes. Okemo's slopeside condominiums offer the finest in luxury and convenience with direct ski-in/ski-out and mountainside access. An Okemo Resort Shuttle enables guests to conveniently access Okemo's condominium complexes, the base area at Jackson Gore, the main base lodge area, and the Okemo Valley Golf Club and Nordic Center without having to drive a car. Visit Okemo Mountain Slopeside Lodging for more information, or call call Okemo Mountain Resort Properties at 800-78-OKEMO (800-786-5366) to reserve.
What do I need to rent from the Okemo Express Rental Centers?
You must fill out a rental agreement form. Guests under 18 years of age must have the agreement signed by a parent or legal guardian. Visit our Rental Centers page for more information.
Do you offer rental equipment on-mountain at Okemo?
Yes, we have skis, boots, poles, snowboards and helmets available for rental in our rental shops. Visit the Rental Centers page for more information. Nordic skis and snowshoes are available at the Okemo Valley Nordic Center.
Do you offer ski or board tune-ups on-mountain?
Yes. We offer ski or board tunes at the Okemo Express Repair Centers (located in the Base Lodge and Jackson Gore Base Area).
Can you demo the latest skis/snowboards?
Yes! Try all the new ski-binding systems, fat skis, twin-tips, carving skis and racing skis. Full-day and half-day demos are available. Visit the Demo Centers page for full details.
Do you have a shuttle service?
Yes. The Okemo Village Shuttle and the Okemo Resort Shuttle.
The Okemo Village Shuttle buses make frequent stops at convenient locations throughout the Ludlow/Proctorsville region. Okemo's free service operates throughout the season on weekends and holiday periods starting in December through March, excluding Christmas Day. Pick up your bus schedule at the Resort Services Center, located in the Clock Tower base lodge.
A resort shuttle serves Okemo Mountain Resort Properties (rental guests & owners), the Inn at Jackson Gore, the Base Lodge Area, Okemo Valley Nordic Center and Willie Dunn's Grille. The shuttle runs December through March, excluding Christmas Day. Schedules available at the Lodging & Welcome Center, located by the Okemo Clock Tower.
Shuttle Brochure (PDF)
Do you have a place to store our personal belongings?
New for 2015/16 is a multi-purpose storage area located on the lower level of the Clock Tower Base Lodge, adjacent to the restrooms. In addition to coin lockers, electronic lockers, open cubbies and a basket check, guests will find also new changing rooms.
Can we store our skis/snowboards overnight?
Yes. We offer daily and overnight storage for skis, poles, and snowboards with unlimited daily access. The facility is located between the Clock Tower Base Lodge and the South Ridge A & B quad chairlifts.
The Okemo Repair Center at Jackson Gore offers overnight ski and snowboard equipment storage. You don't need to be a guest of the Jackson Gore Inn to take advantage of this convenience option.
Where is the Lost & Found area?
Okemo's Lost & Found is located located in the basket check area of the multi-purpose storage facility located on the lower level of the Clock Tower base lodge and in Jackson Gore at Resort Services. You can stop by Resort Services or call 802-228-1595.
Do you offer Mountain Tours?
Yes. Stop by the Mountain Information Booth and catch up on "what’s hot" at Okemo, located by the Sugar House Lodge. Mountain Ambassadors will provide updated information on snow conditions and the "trail of the day." They offer free guided tours to intermediate and advanced skiers and riders on weekends and during holiday vacation weeks from 9am until 2pm. It’s a great way to acquaint yourself with Okemo's vast lift and trail network. All that’s needed is a lift ticket to join the tour group and become familiar with Okemo's vast trail network.
Where are the Ski Patrol & First Aid locations?
Our Ski Patrol and First Aid stations are strategically positioned in seven locations around the mountain. You can find the nearest location by referring to the Okemo trail map (pocket-sized trail maps are available around the mountain). If you are in need of assistance, please proceed to the nearest Patrol House. Also, any lift attendant would be happy to contact the patrol for you.
What other activities do you offer besides skiing and riding?
There are many things to do on and off the mountain. Our Mountain Coaster is a year-round favorite, plus our Spring House Pool & Fitness Center offers swimming and lap pools, hot tubs, raquetball court, childrens' splash features, fitness classes, spa services and more. Okemo also offers ice skating in the Ice House and Snow Tubing in our tubing park, both located at Jackson Gore Village. Snowshoeing is another favorite activity, which can be enjoyed both on Okemo Mountain (check out the purple dotted line on the Okemo trail map for on-mountain snowshoe routes) and at Okemo Valley Nordic Center. Snowshoeing is great exercise and you can enjoy it at your own pace and snowshoes are available for rent.
Do you offer cross-country skiing?
Yes. We offer cross-country skiing at the Okemo Valley Nordic Center, located only one mile from Okemo Mountain Resort. Okemo Valley Nordic Center features 22km of cross-country trails, 13km of dedicated snowshoe trails and 8km of skating lanes, tree skiing and terrain that winds its way through pristine meadows and hillsides. The Nordic Center features modern trail grooming and is ideally suited for all ability levels. For more information, check out our Nordic Center page.
Are there any events just for women?
Yes. We offer Women's Alpine Adventures, taught by women, for women. Our Women's Alpine Adventures are a place where women of all ages and ability levels come together for days of great skiing, personal instruction, fitness, fun with alternative gear, wellness, and togetherness.
Do you have night skiing?
No, we do not have night skiing at Okemo.
Where do I go with additional questions while on-mountain?
If you have any questions or problems, you may stop by Resort Services, conveniently located inside the Clock Tower base lodge, to speak with a Guest Representative or call 802-228-1600.
Do you offer lessons?
Okemo's Ski + Ride School offers private, semi-private, group lessons and children's programs. We also offer Okemo's renowned Women's Alpine Adventures.
Do you offer any 'first timer' ski and snowboard packages?
Yes. First Tracks and Double Tracks introduction to skiing or snowboarding offers an affordable lesson, lift ticket and rental equipment package (available in 1 or new 2-day option). We also offer an affordable Learn to Ski & Ride promotion early each season for true beginners.
Do Children under 6 have to buy a lift ticket?
Kids 6 & under ski FREE with a lift ticket. Just ask us for a FREE children's lift ticket at the ticket window. Child must be present.
Do you offer day care? Should I make a reservation?
We offer day care in our Penguin Playground Day Care Center for children ages 6 months to 4 years. Reservations are required. You can call 802-228-1600 or learn more about our daycare center online. We also have a babysitters list that we can either fax you or you can pick up in the Penguin Playground Day Care Center. Our popular Kids Night Out program even offers evening care on Saturdays from December until March.
How old does my child have to be to learn how to ski?
Our children's ski and snowboard programs start for children as young as two years old, and continue all the way up to those precious teenage years when they seek that independence but still excel with groups of peers.
Should I make a reservation for your Snow Stars Program?
Reservations are recommended for all dates, but weekends and holiday weeks will fill quickly so ensure your child's spot by reserving now. You can call 802-228-1600 or you can check out our Children's Programs page.
Where is the Snow Stars Center located?
The Snow Stars program is located in the Clock Tower Base Area and Jackson Gore Base Area.
Do you have babysitting in the evening?
The daycare center at Jackson Gore offers evening hours on selected holiday dates, so mom and dad can enjoy an evening out together. Kids' Night Out for ages 6 mos -12 years from 6-9:30 pm includes movies, pizza, and lots of age appropriate fun including swimming, skating and wallyball for the older kids. Reservations are required. Please call 802-228-1600 to reserve a space for your child.